Page 57 - Nita Mukesh Ambani Junior EYC School Diary-2024 - 2025

Parents are requested to ensure that the name, class and division of
the students are mentioned in all communication addressed to the
school.

Parents are expected to immediately communicate to the school any
change in address and contact details and update the same on the
school portal.

The school requests parents to contact the respective Section Heads
directly to discuss student's individual matters. All communication to
the school should be sent to the concerned Section Head.

d) Parents and Students Complaint Procedure

We are accessible to students and parents to express their concerns.
A culture of open communication and discussion-based approach to
resolve matters has been established. It is best for relationships if the
concern/issue can be resolved amicably through discussions between
the student/parents and with the appropriate member of staff. If a
formal process is required the procedure is as follows:

1. Formal Complaint: If an informal discussion does not result in a
satisfactory resolution, the student/parent may file a formal
complaint. The complaint should include a clear description of the
issue, the individuals involved, and any supporting evidence or
documentation in writing and submitted to the Programme
Coordinator/ Respective Section Head/ Deputy Head.

2. Review by Administration: Upon receiving the recommended
actions, the Section Head will review the matter which may involve
gathering additional information, interviewing witnesses, and
consulting with relevant parties. Then they will decide based on
the information gathered and take appropriate action.

3. Resolution: Following the investigation, the school will work with
the parties involved to find a resolution to the complaint. The
resolution will be fair, reasonable, and in accordance with the
school's policies and procedures.

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